FAQ

Size and fit

How do I choose the most appropriate size and fit?

We understand that garments from different brands may offer a slightly different size and fit. Please refer to our size chart to determine what size items are most appropriate for your order.

Care

What's the best way to care for Ganas Kids clothing?

We always recommend following the washing instructions on the washing label of the garment. Many of our clothes are 100% cotton, which we suggest washing in cold water with a low tumble dry setting. All of our clothes are pre-washed and pre-shrunk.

Ordering and payment issues

What type of payment options are available?

We accept payment online via Paypal and credit card. Orders received via messenger or Whatsapp also have the option of payment via bank transfer to our HSBC account in Hong Kong. To pay for an order via bank transfer, simply process the bank transfer and send us a photo of the bank receipt via email or Whatsapp. We will proceed to fulfill the order once we confirm receipt of payment.

The item I want is out of stock. How will I know if it's on backorder?

We generally do not reorder items once they sell out. We may however, from time to time reorder select items. If you have any questions, please contact us and we would be happy to see if there is any way to assist you.

Can I change or cancel my order?

We try to get your order to you as quickly as possible. As a result, there's only a short timeframe to make changes to an order after it's been placed. Please contact us if you need to make any changes or cancel and order and we would be happy to assist you.
Please note however, that we may be unable to change or cancel an order, particularly those that have already been processed.

Tracking, shipping and delivery

Can I track my order?

For customers who have signed up for a registered account, please check that status of your orders under [xx] in [my account]. Unfortunately for those customers who do not have a registered account, there is no way to track your order online. For any queries regarding existing orders, please contact us and we would be happy to assist you.

Do you ship internationally?

Yes we do! Please refer to our shipping policy to understand the international shipping rates and approximate shipping times for our products.

Returns

How do I process a return?

Please contact us with your return request. When sending your return item(s), please enclose your original receipt and merchandise in a box and mail it to:

Damao Holdings
Fuk Tsun Industrial Bldg, 2F Unit B Rm 305
66-68 Fuk Tsun Street
Tai Kok Tsui, Kowloon
HONG KONG

Please return products to us via registered mail to ensure delivery. Customers will be responsible for shipping and handling charges. Please be advised that you might have had to pay duties and taxes on your products. Unfortunately, we cannot refund duties, fees, or taxes at this moment in case you choose to return the product.
Note if you can't find the original paperwork, please contact us. We would be happy to assist you!

How long will it take for the funds to be credited back to my account?

After we receive your return, please allow up to [10] business days for the return to be posted to your original method of payment. Please note that shipping distance and shipping method for returning products may impact the speed at which returns will be credited to your account.

Account management

Why should I set up an account?

Setting up a registered account with us has a number of benefits:
- Keep abreast of the latest news and developments for Ganas Kids
- Exclusive priority and privileged access to events such as new products releases and seasonal sales
- Manage multiple shipping addresses via your address book
- Track your orders and manage order history

How do I change my default account options?

A user can access his/ her account details once he has logged in accessing the Account Settings page. The Account Settings page can be found in the user account menu by clicking on the user name in the top left corner of the screen.

How do I change my account details including username, password and address book details?
A user can access his/ her account details once he has logged in accessing the Account Settings page. The Account Settings page can be found in the user account menu by clicking on the user name in the top left corner of the screen.

To change your account details please click on Account Settings. To edit your username or password, please click on the Edit button to the left of the respective item.

To edit an address in your address book, please click on the edit icon to the left of the desired address. To add a new address, click on the Add new address link on the left hand column of the first row for Address Info. Each user can save a maximum of five mailing addresses in his/ her address book and one billing address under their account.

How do I set my default billing and default shipping address?

There are several ways to set up a default billing and shipping address.

If you are a new user and do not have any addresses set up, you can access your address book under Account Settings in the user account menu. To add an address, just click on the Add New Address link in the left hand column under Address Info. The first address you add will be your default billing and default shipping address. If you choose to add additional addresses to your address book, click on the appropriate checkbox below when adding the new address in your address book to set your new address as your default shipping or default billing address. To switch default shipping and billing addresses between existing addresses in your address book, simply click on the desired icon.

If you do not have any addresses in your address book when you are checking out, you will be asked to fill in a form for your requested shipping and billing addresses. Those addresses will be saved into your address book as your default shipping and billing address unless you change otherwise.

Managing my address book

Each user can save a maximum of five mailing addresses in his/ her address book and one billing address under his/her account.

Users can add or edit their address book from their Account Settings.

To add an address, just click on the Add New Address link in the left hand column under Address Info. The first address you add will be your default billing and default shipping address. Click on the appropriate checkbox below when adding the new address in your address book to set your new address as your default shipping or default billing address. To switch default shipping and billing addresses between existing addresses in your address book, simply click on the desired icon. To edit an address in your address book, please click on the edit icon to the left of the desired address.

When checking out, users will be asked to select a shipping address for the order. The default shipping address will be selected by default. To select a different shipping address, simply click on a different shipping address from those provided. If you would like to add a new shipping address, click on the Add new address link on the top left hand side of the page.

Other

How does the referral program work?

As a registered user, you will be able to earn credit in your account by sending your unique referral link via email or Facebook. You can earn HKD50 credit for sending your first invite. If you have already received HKD50 credit through the referral program however, you are ineligible for the initial HKD 50 credit.

Each of your friends that sign up for an account via your unique referral link will receive HKD50 credit towards any purchase on our website.

For each new friend that signs up for an account and makes a purchase, your account will be credited with an additional HKD50 credit towards any purchase in our store.

Refer a friend credit is only available for new registered members who sign up via your link.

We reserve the right to terminate or suspend the Referral Program or a user’s ability to participate in the Referral Program at any time for any reason.

Giveaways

How do I participate in Giveaways?

We regularly offer Giveaways to our community. Giveaways are primarily hosted on our website and through our social media platforms. You must be a registered member of our community to be eligible to win our Giveaways.

Does my social media account need to be public to enter?

Yes! Instagram Giveaways require your account to be public for the contest period. For Facebook Giveaways, your entry post's privacy setting must be set to public.

Can I enter a Giveaway more than once?

Unless specifically stated in a particular Giveaway, entering a Giveaway more than once will not increase your chances of winning.

How do you choose Giveaway winners?

We choose Giveaway winners randomly based upon those that qualify according to the rules of the Giveaway. Winners are announced on our website and through our social media platforms.

What if my question isn’t answered here?

If your question is not answered here, please feel free to contact us and we would be happy to assist you!

FAQ

尺碼跟衫形

如何選擇最合適的尺碼跟衫形?

我們了解衣服尺寸跟衫形會因應不同品牌而有變化。我們的貨品尺碼是準確的。為了進一步了解及確定您所訂購的產品尺碼,請參考我們的尺寸表

洗滌說明

最好的洗滌方法去呵護Ganas Kids的衣服?

我們建議細閱衣服上的洗滌標簽籤指示。由於我們大部份的衣物都是全棉,建議以凍水清洗及乾衣時可使用烘乾機以最高溫度不超過攝氏六十度烘乾。我們所有衣物已作預先洗縮處理。

訂購及付款

提供那些付款方法?

我們接受信用卡或 Paypal 網上付款。而透過 FB inbox, IG DM 或 Whatsapp 下單, 也可選擇銀行轉賬到我們公司的香港滙豐銀行帳戶。銀行轉帳的方法,只需於過數後,拍下收據發到電郵或 Whatsapp 即可。我們會於確認付款後安排及處理有關訂單。

假如我想要的產品已售罄,怎樣知道何時補貨呢?

很抱歉!我們現時暫未有補貨安排。但我們或許在不久的將來會對部份產品作出此安排。如您有任何問題,歡迎隨時聯絡我們,將樂意為您效勞。

我可以改變或取消訂單嗎?

我們對各下的訂單將作最快的處理。因此,只能在短時間內去作出修改。如您想改變或取消訂單,請聯絡我們,將樂意為您效勞。
如產品已寄出,我們將不接受改變或取消訂單。

追蹤訂單,配送方式

我可以追蹤訂單嗎?

如您已註冊帳戶,可點進用戶選單內的 我的訂單去查看您的訂單進度。如您已登入,可點擊顯示器的左上角查[用戶選單]。如沒註冊帳戶,就不能追蹤您的訂單進度。 如有任何關於現時訂單的問題,請聯絡我們,將樂意為您效勞。

您們有海外運送嗎?

我們會海外運送的。請參考我們的配送方法去了解國際運費及配運時間。

退貨

我可以退貨嗎?

如有退貨要求,請聯絡我們。當您寄回退貨的產品時,請連同收據正本及原始包裝一起寄送到以下地址:

大懋控股
香港九龍大角咀
福全街66-68號
福全工廠大廈2樓B單元305室

退貨的產品請您務必選擇郵政掛號寄回。客戶須承擔有關的配送及手續費用。如海關徽收相關進口稅,您需承擔該筆費用。
注意: 如您找不到有收據正本,請聯絡我們,將樂意為您效勞。

多久才能收到退款?

當我們收到您的退貨後,請容許我們最長十個工作天退款至各下原本的付款帳戶。 請留意,退貨運送距離及方法有可能影響退款的速度。

帳戶管理

為什麼我要設立帳戶?

設立帳戶可得到以下的好處:
- 最快獲得Ganas Kids最新消息
- 特別優先得到最新優惠及最新產品資訊
- 透過您的地址簿去管理多個送貨地址
- 追蹤及管理您的訂單及訂單歷史記錄

如何更改原定的帳戶選擇?

用戶可透過登入用戶設置到達他/她的帳戶資料去作更改。用戶可在顯示器的左上角點進用戶顯示名字找到用戶設置。

我可以更改帳戶資料如用戶名稱, 密碼和地址簿的資料嗎?

用戶可透過登入用戶設置到達他/她的帳戶資料去作更改。用戶可在顯示器的左上角找到用戶設置。在 用戶設置內,可點擊左邊的編輯按鈕去修改用戶名稱和密碼。
在用戶設置內,可點擊左邊的地址編輯按鈕去修改地址。在左邊地址信息第一行,可點擊添加新地址去加入新地址。每個用戶在地址簿內最多可儲存五個配送地址及一個付款帳單地址。

如何去設定付款帳單及配送地址?

這裡有不同的方法去設定付款帳單及配送地址。
如果您是新用戶而未設定任何地址,您可以透過用戶設置內的地址信息去設定。 加入新的地址,您只需要點擊左邊的地址信息上的添加新地址。第一個加入的新地址將會自動設定為付款帳戶及配送地址。如您選擇再加入多一個新地址,只需要點擊添加新地址及點選有關選項去設定付款帳戶及配送地址。如要替換不同的地址選項,只需點擊有關選擇便可。

如在付款時,您還未於地址簿內設定任何地址,您將會被要求填寫有關付款帳戶及配送地址。而該地址即會自動儲存在您的地址簿內。

管理我的地址簿

每個用戶於地址簿內最多能儲存五個配送地址和一個付款帳戶地址。用戶可在[用戶設置]內加入或修改他們的地址簿。

加入新的地址,您只需要點擊左邊的地址信息上的添加新地址。第一個加入的新地址將會自動設定為付款帳戶及配送地址。如您選擇再加入多一個新地址,只需要點擊添加新地址及點選有關選項去設定付款帳戶及配送地址。如要替換不同的地址選項,只需點擊有關選擇便可。

當您在付款時,您將會被要求填寫有關付款帳戶及配送地址。而該地址即會自動儲存在您的地址簿內。而您想去選擇其他地址,只需點選其他地址便可。如果您想加入新的配送土址,可點擊左上角的添加新地址。

其他

推介朋友計劃如何運作?

只要你是已註冊用戶,你便可以向朋友傳送你獨有的邀請超連結。發出邀請後,你的帳戶便立即獲得HKD50優惠。

此HKD50優惠只適用於首次邀請朋友。

當你的朋友透過超連結而成功註冊為用戶,他(們)的帳戶也即時獲得HKD50優惠。

而每一位你發出邀請後成功註冊為用戶而於網站購物的朋友,你的個人帳戶便會自動額外增加HKD50優惠。

只有透過你獨有的超連結而成功註冊新用戶,推介朋友的獎賞才會生效。

我們保留任何原因去取消或暫停推介朋友計劃及參加用戶資格的權利。

送禮活動

如何參加送禮活動?

我們會透過此網站及我們的社交媒體定期去舉行送禮活動。必須成為註冊會員才乎合資格 去參加送禮活動。

我的社交媒體帳戶需要設定為公開嗎?

是!在活動期間,你的 Instagram 帳戶需要設定為公開。而 Facebook 的送禮活動,你參 加的貼文也必需設定為公開。

我可以參加多於一次的送禮活動嗎?

除非特別註明,否則參加多於一次不會增加你獲勝的機會。

你們如何抽選得獎者?

我們會根據遊戲規則合資格者來隨機抽取。得獎者將會於網店或透過社交媒體公佈。

還有其他問題未能在這裡找到答案?

如您還有其他問題,歡迎隨時聯絡我們,將樂意為您效勞。